Return Policy
At Glow Mart, your satisfaction is our top priority! If you're not completely happy with your purchase, you can return it within 15 days of delivery.
✅ Return Eligibility:
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Item must be unused, in original packaging, and in resellable condition
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Must include order number and proof of purchase
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Applicable on non-clearance and non-personal care items (for hygiene reasons)
📦 How to Return:
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Contact our support team via WhatsApp or email within 15 days
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We'll guide you through the easy return process
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Send the item back via courier or we’ll arrange pickup (charges may apply)
💵 Refund or Exchange:
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Choose between full refund, store credit, or product exchange
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Refunds are processed within 5–7 working days after we receive the item
💬 Questions? We’re just a message away!